Legal
Terms of Service
The terms a testing order is carried out on. They say what is sold, how an order comes into being, what each side has to do, and where the limits are - including the ones the law does not allow anybody to move.
How to read the marks
Every clause below carries two marks: whether it bears on somebody buying as a consumer, outside any trade or business of their own, and whether it bears on somebody buying for a business. A good deal of what follows applies to one and not the other, and the 14-day right to cancel is the clearest case of it.
- Applies The clause holds for that kind of buyer as it is written.
- In part It holds with the limit the clause itself sets out. Read it rather than the mark.
- Does not apply It has no effect on that kind of buyer. Nothing is being taken away from anyone: it was never theirs.
This edition
16 September 2026
The edition on this page is the one in force. A changed page is published here carrying a new date, and the edition that governs an order is the one in force on the day its confirmation was sent.
Who you are contracting with
These terms are between you and the company below. "We" and "us" mean that company; "you" means the person or organisation placing the order.
- Registered name
- WebGlory LTD
- Company number
- 17457459
- Registered in
- England and Wales
- Registered office
- 167-169 Great Portland Street, London, England, W1W 5PF
- Website
- webglory.org
- connect@webglory.org
You are a consumer if you are ordering wholly or mainly outside any trade, business, craft or profession of your own. Otherwise you are a business customer. Every clause on this page says which of the two it bears on.
What is sold
Website testing, and nothing else. There are 3 services, and this is the whole of the list:
- Cross-Browser Testing. Opening agreed pages in a named set of browsers at a named set of screen widths, and reporting where the layout or the behaviour differs. What that consists of, in full.
- Mobile and Device Testing. Opening agreed pages on physical handsets and tablets, and on emulated profiles, with every finding marked according to which of the two it came from. What that consists of, in full.
- Reports and Retesting. Writing every fault up so it can be reproduced and prioritised, and checking the fixes afterwards on the pages and in the configurations the faults were found in. What that consists of, in full.
Nothing else is offered on this site. In particular we do not build websites, do not host them, do not fix the faults a report describes unless a separate order says so, and do not carry out security testing, penetration testing or load testing of any kind.
How an order comes into being
- You send a request, through the form on this site or by email.
- We reply with a written quotation: the list of pages by address, the list of browsers, widths and devices, the total figure in pounds sterling, the dates, and the retesting the order carries.
- You accept the quotation in writing, or you do not.
- We send an order confirmation. That confirmation is the moment the contract is made, and not before. A request costs nothing, commits you to nothing and can be left unanswered.
There is no basket, no checkout and no payment page anywhere on this site, and nothing can be bought by pressing a button on it. Anything a quotation does not mention is not part of the order.
Authorisation to test the site
A run loads pages repeatedly, fills forms in, submits them and presses buttons. We do that only against a site you are entitled to have tested, and you confirm in writing, before anything is run, that:
- you own the website, or its owner has authorised you to submit it for testing; and
- submitting it does not breach an agreement you have with anybody else, including a hosting or platform agreement; and
- where the run involves logging in, the credentials you give us are yours to give.
If that confirmation turns out to be wrong, we may stop the run and end the contract at once under T-14, and you remain liable for the work already done. This is the one term on the page we will not waive for anybody: testing a site nobody authorised is not something a good report puts right afterwards.
Price, currency and tax
Prices are in pounds sterling (GBP). The quotation states one total figure for the work it describes. That figure includes any tax due on it, and nothing is added to it afterwards - no fee, no charge, no surcharge, and no cost that appears only on the invoice.
No figure is published on this website, because a figure published before anybody has opened your site would be a guess. What the site publishes is the shape of an order: pages, browsers, widths, devices, and what is and is not included.
Where work outside the quotation is wanted - more pages, another configuration, a further round of retesting - it is quoted separately and in writing, and it is not begun until that quotation is accepted.
How payment is made
By bank transfer against an invoice, by card, or through PayPal, using the secure payment link on the invoice we email you. This website takes no payments and has no checkout. Card details are entered on the payment provider's own page, are handled by that provider, and never reach us: we see that a payment was made, by whom and for what.
When payment is due - in full before the run, in part before and in part after, or on delivery - is stated in the quotation and repeated on the invoice.
What is delivered, and when
A written report, as files, by email or by a download link where the files are too large to attach. It contains the matrix of what was covered, a finding for each fault with its priority, class, page, browser, width and device, the steps to reproduce it, what should have happened and what did, and a screenshot of each.
The date is in the quotation and repeated in the order confirmation. It runs from the day the list of pages, any access we need and any payment due up front are all with us.
Nothing is sent by post, there is no physical item in an order and there is no delivery charge. Delivery and Refunds sets all of this out at greater length, including what to do if nothing arrives.
What a report is, and what it is not
A report is an account of what was found, in the configurations the order names, on the day the run was carried out. It is carried out with reasonable care and skill, and that is what is promised.
What is not promised, and could not honestly be:
- that every fault on the site has been found. Testing samples configurations; a fault in one that the order does not cover is not a fault we missed, it is one that was not looked for;
- that a site will behave identically on a browser, version or device outside the agreed set;
- that the site will not develop new faults after the run, particularly after it is changed;
- any commercial result. Nothing here promises a sale, a rate of conversion or a ranking.
None of that reduces the care the work itself is carried out with, and none of it is an exclusion of any statutory right: see T-09.
Your rights if the work is not right
If you are a consumer, the Consumer Rights Act 2015 gives you rights that these terms do not touch and could not:
- the testing must be carried out with reasonable care and skill (section 49). If it is not, you may require repeat performance at no cost to you, within a reasonable time and without significant inconvenience (section 55), and where that is impossible or is not done in a reasonable time, a reduction in the price of up to the whole of it (section 56);
- where no time has been agreed, the work must be carried out within a reasonable time (section 52) - although every quotation here settles a date, so that is a backstop rather than the route an order takes;
- the report, as digital content supplied to you, must be of satisfactory quality, fit for a purpose you made known to us, and as described (sections 34 to 36). If it is not, you may require a repair or a replacement, and where that is impossible or is not done within a reasonable time, a price reduction or, in the cases the Act provides for, a refund (sections 42 to 45).
If you are a business, those sections do not apply to you, and the position is the one in this clause: we put right anything that does not match the order, if you tell us within a reasonable time of delivery.
Nothing on this site excludes or restricts anything the Act does not allow to be excluded or restricted (sections 47, 57 and 65).
What you have to provide
- The addresses of the pages to be tested, and of any state of a page that is to count as a page of its own.
- Whatever access the run needs: a staging copy, a test account, a password, an allowance through a firewall or a rate limiter.
- A site that is up and reachable on the agreed dates. A run that cannot reach the site is a run that cannot happen.
- Notice, in writing, if the site changes between the quotation and the run, because a change can make the quoted scope wrong.
- For a retest, a statement of which findings you have fixed and confirmation that the fixes are live.
Where any of that is missing and the run cannot go ahead on the agreed date, we will say so and propose another. Where the delay is not ours, the dates move with it.
What we will not do
An order will be refused, or stopped part way through, where the work would involve:
- a site you are not entitled to have tested (T-04);
- anything that is really security or penetration testing, or an attempt to find a way past a control rather than to see whether a page renders;
- deliberately loading a site until it fails;
- placing real orders, making real payments or sending real messages to third parties from your site, unless the order names that and you have arranged for it;
- content that is unlawful in the United Kingdom.
Where a run is stopped for one of these, T-14 says what happens to what has been paid.
Who owns the report
The report is yours. On payment in full you get an unlimited, perpetual licence to use, copy, alter and share it inside your own organisation and with anybody working on the site - your developers, your agency, your client - for any purpose connected with the site it describes.
We keep copyright in the report and in the wording of the findings, and we keep our own methods, checklists and templates. We may keep a copy for the period in P-11 of the privacy policy, and we do not publish your report, name you as a customer or use your site as an example without your written agreement.
You keep everything of yours: your site, your content, your brand and anything you send us.
The limits on what we are liable for
Nothing in these terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- for a consumer, anything the Consumer Rights Act 2015 does not allow to be limited or excluded, including the rights in T-09 (sections 47, 57 and 65 of that Act); and
- anything else that cannot lawfully be limited or excluded.
Subject to that, and to the extent the law permits: our total liability arising out of an order, whether in contract, in tort including negligence, for breach of statutory duty or otherwise, is limited to the amount you have paid us for that order.
For business customers only, and again subject to the paragraph above, we are not liable for loss of profit, loss of sales or business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss.
We are not liable for the condition of your website itself, for a fault we were not engaged to look for, or for what follows from a fault you were told about and did not fix.
Ending the contract
- You, as a consumer. The 14-day right to cancel applies and is set out in full on Delivery and Refunds, along with what happens to the money.
- You, otherwise. Write and tell us. Work not yet begun is not charged for; work already done is charged in proportion to what has been done, and we show how that was worked out.
- Us. We may end an order where the authorisation in T-04 turns out to be wrong, where the work would fall under T-11, where an invoice that is due goes unpaid after a written reminder, or where what we need under T-10 has not arrived after a written request and a reasonable further period. Work already done is charged for; anything paid for work not done comes back.
Complaints
Write to connect@webglory.org, or by post to the registered office in T-01. A complaint is acknowledged within 3 working days and answered in full within 14 days; if it will take longer, we say so inside the 14 days and say when to expect an answer.
We do not belong to an alternative dispute resolution scheme, so none is named here. If a complaint cannot be settled between us, you remain free to take the matter to court.
Changes to these terms
These terms are dated 16 September 2026. They may be changed, and a changed version is published on this page carrying a new date.
The edition that governs your order is the one in force on the day your order confirmation was sent, and a copy of it is sent on request. A change published later does not reach back into an order already confirmed.
Which law, and which courts
These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you are a consumer, that does not deprive you of the protection of the mandatory rules of the law of the part of the United Kingdom you live in, and you may bring proceedings in the courts of that part. That is why the mark against this clause reads "in part" for a consumer: the law named applies, and it cannot take those rules away from you.
If a court finds any part of these terms unenforceable, the rest continues to apply. WebGlory LTD may transfer its rights and obligations under an order to another organisation, and will tell you in writing if that happens; it will not affect your rights under the order.